Frequently Asked Questions
Where do you deliver?
We delivery throughout New Zealand including rural addresses too. Unfortunately, we are unable to deliver to PO Boxes.
Is there a delivery fee?
Shipping starts from $8.99 and is adjusted according to the weight of all your products. We do offer delivery discounts from time to time, make sure to subscribe to our newsletter to stay up to date for them.
What are the estimated delivery times?
We recommend allowing two working days for North Island deliveries and three working days for South Island from time of purchase. Please allow an extra working day for rural deliveries.
Can you deliver on a specific date/time?
We can certainly schedule your delivery for a particular date between Monday and Friday. Please select your desired date of delivery when prompted at checkout. Unfortunately, we do not have control over the time the product is delivered. All deliveries are made between 7am and 5pm by our courier partners.
What payment method do you take?
We accept all major credit cards including Visa, Mastercard, American Express, Apple Pay and Google Pay.
Can I add a personal message with my purchase?
Sure can! When checking out you’ll find a text box on the cart page where you can enter your FREE personal message.
Can you customise the contents of the gift boxes?
Please email our team with the gift box you’d like to purchase along with details of the changes you’d like and we can look into it. If the changes can be made one of our team members will guide you on how to purchase your customize gift box.
Do I need to present my ID to receive the goods?
Yes, you may be requested to present a valid NZ Driver License or Passport when receiving the goods.
Can I track my delivery?
Absolutely. We send out a tracking link once your order is dispatched allowing you to track the status of your delivery and view the expected delivery date.
What if my delivery arrived damaged?
Please email us at firstname.lastname@example.org with a photo of the box and your order number within 24 hours. If the claim is accepted by our team, we will send another gift box immediately.
What if I received the wrong giftbox?
Please email us at email@example.com with a photo of the box and your order number within 24 hours. If the claim is accepted by our team, we will send the correct gift box immediately and collect the incorrect one from you.
What if the recipient is not home to receive the delivery?
As we sell products containing alcohol, we require someone over the age of 18 to accept and sign for the goods. If no one over the age of 18 is present or no one is at the address to receive the delivery a card will be left to with details to arrange a re delivery or collection from your nearest depot.
I need to cancel my order
Please email us at firstname.lastname@example.org within 24 hours of placing the order to cancel it. Please provide your name, order number and reason for cancellation.
I entered the wrong delivery details; how can I change it?
Please email us at email@example.com immediately with the correct details. Please also include the order number to help us locate your order.
I requested for a refund; how long will it take to get processed?
We refund order within one working day however they may take up to four working days to appear back on your credit card. Please email us at firstname.lastname@example.org if you do not receive your refund after four working days.
Do you accept large corporate orders?
We sure do! We have a large focus on our corporate clients and can accommodate to your specific needs. We can brand the gift boxes in your company branding, customise to your needs, add branded merchandise and do much more to give your clients or staff feel appreciated.
Get in touch with our friendly team at email@example.com for more information.
For more information
If you have any further questions regarding Brewbound or your purchase please email us on firstname.lastname@example.org